Privacy Policy

At 1Red Casino, we value the trust and loyalty of our players. Safeguarding your personal data is a priority, and we handle your information securely, responsibly, and with respect. This Privacy Policy explains how we collect, use, and protect your data, ensuring transparency and control. Please review it carefully to make informed decisions about your experience with our casino.

Data Processing

This Privacy Policy outlines how we process players’ personal data in line with applicable gambling, privacy, and data-protection regulations. Such processing is essential to provide access to games and associated services.

1Red Casino is operated by the licensed entity identified on our website’s legal footer and Terms. The operator holds an active gaming licence issued by a competent authority.

By using our services, you acknowledge this Privacy Policy. As updates may occur, we recommend periodic reviews to stay informed. Your continued use of 1Red Casino’s services after changes signifies acceptance of the revised policy.

Collection of Information

We collect the following categories of personal information through our website and services:

  • Registration and Communication Data: Details provided during account creation or when contacting us (e.g., name, date of birth, address, email, phone, ID documents).
  • Interaction Records: Logs of communications via email, live chat, or other channels, including support tickets.
  • Transaction and Usage Data: Deposits, withdrawals, bets, game activity, IP address, device information, and browser data.
  • Compliance Documentation: KYC/AML verification materials (e.g., proof of identity, address, payment method ownership), and records needed to meet regulatory obligations.

Usage of Information

We use personal data for the following purposes and legal bases:

  • To perform our contract: Process transactions, manage bets, operate the account, and deliver requested services and support.
  • To meet legal obligations: Identity verification, age checks, anti-money laundering (AML), counter-terrorist financing (CTF), responsible gambling, and reporting to authorities where required.
  • To protect legitimate interests: Monitor and prevent fraud, abuse, chargebacks, self-exclusion circumvention, and security threats; improve site performance and user experience.
  • With your consent (where required): Send promotional communications and personalize marketing.

Marketing Communications

With your explicit consent, we may send promotional content about 1Red Casino’s products and services (e.g., bonuses, offers, news). You can withdraw consent at any time in your account settings or by contacting customer support. Opting out will not affect service-critical messages (e.g., security alerts, transactional emails).

Disclosure of Information

We do not sell or rent your personal data. We may share it only as necessary and under strict confidentiality and data-processing agreements:

  • Within Our Group/Operator Structure: To facilitate account management, support, and compliance.
  • With Trusted Partners/Processors: Payment providers, KYC/AML verification vendors, fraud-prevention and risk platforms, analytics/IT service providers, and customer support tools.
  • With Regulators and Authorities: Where required to satisfy legal or regulatory obligations, enforce our terms, or protect rights and safety.
  • In Corporate Transactions: If we undergo a merger, acquisition, or reorganization, subject to appropriate safeguards.

Data Security and Retention

We implement technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or loss (e.g., encryption in transit, access controls, monitoring).
We retain personal data only as long as necessary for the purposes outlined above and to meet legal/regulatory requirements—including AML record-keeping for at least five (5) years or longer where the law requires—and then securely delete or anonymize it.

Cookies and Tracking

1Red Casino uses cookies and similar technologies to:

  • Enable core site features and secure login.
  • Remember preferences and enhance functionality.
  • Analyze site traffic and performance.
  • Support marketing and measure campaign effectiveness (where consented).

You can manage cookies via your browser settings. Restricting cookies may impact site functionality and your user experience.

Your Rights and Contact Information

Subject to applicable law (including GDPR where relevant), you may have the right to:

  • Access your personal data we hold.
  • Rectify inaccurate or incomplete data.
  • Erase certain data (subject to legal retention obligations).
  • Restrict or object to certain processing, including direct marketing.
  • Portability of data you provided to us, in a structured, commonly used, machine-readable format.
  • Withdraw consent where processing relies on consent.

To exercise your rights or raise concerns, please contact our Data Protection Officer (DPO) or Customer Support using the contact details provided in the website footer or in your account area. You may also lodge a complaint with your local data protection authority if you believe your rights have been infringed.

This Privacy Policy reflects our commitment to protecting your privacy while delivering a secure, compliant, and enjoyable gaming environment. If you have questions about your personal data, please reach out to us.